customer service goal is simple: We are committed to providing our
customers total satisfaction.
We offer THE best quality, prices and
Before you place an order:Most people choose to order through our web site, but some may not feel comfortable conducting business over the internet. Due to this, we accept orders via phone as well.
Here on our web site:If you would like to place an order here, you may do so either with or without registering for an account. Taking a few moments to register will allow you to receive future emails from us regarding new woods we have acquired or see what sales we will be running. You may also save your shopping cart for future visits and do a number of other things as well. It only takes a few minutes, and is well worth the time!
Over the phone:If you are unable to place an order through our web site, and wish to place an order over the phone, click here for our contact information and hours of operation. We'll be happy to answer any questions and guide you through the whole ordering process. If you know what you want, please be ready with the following information:
- What wood species you want, and in what size(s).
- Your name, shipping address (no PO boxes please), and telephone number
- Your credit card information (card type, number, expiration date, and security code)
While you are awaiting your order:When your order is shipped, you will receive an email containing the tracking number for your package so that you may view its progress to you. If you have lost this email, and need a copy, please email us at email@example.com.
If you have incorrectly entered your shipping information, and need to change it, please email us at firstname.lastname@example.org so that we may contact UPS to get your shipment redirected for you.
After your order has been recieved:
If for any reason there
has been a problem with your order, or you are not totally satisfied,
please contact us vie email at
click here for further contact information and hours of
operation. We seek to provide nothing less
than total satisfaction for you!