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Returns Policy
Returns are accepted in these cases:
Returns are not accepted in these cases:
We will cover return shipping costs in all cases where an error has been made with your shipment, or you find that you are not satisfied with the quality of the wood received.
Buyer will pay return shipping costs in all cases where items were incorrectly ordered.
Upon receiving returns, the customer will have their choice of replacement, refund, and/or store credit.
Returns are accepted in these cases:
- Must be within 30 days of purchase date
- Items must be in original condition
Returns are not accepted in these cases:
- Purchase date is more than 30 days ago
- Items have been used or damaged by the receiver
We will cover return shipping costs in all cases where an error has been made with your shipment, or you find that you are not satisfied with the quality of the wood received.
Buyer will pay return shipping costs in all cases where items were incorrectly ordered.
Upon receiving returns, the customer will have their choice of replacement, refund, and/or store credit.
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Security Policy
Our web site is run securely through Shopify to ensure the highest level of security for your personal information. They are certified level 1 PCI-DSS compliant, the most stringent standards for security in the industry. To view full details, click here to open a new window.
Credit and debit card payments are processed using Paypal, one of the world's most secure online payment services. To view more details about Paypal, click here to open a new window.
All personal information provided to us will only be used for processing your orders. We will not use this information to send you promotional emails or phone calls, and under no circumstances will this information be shared with anyone.
Our web site is run securely through Shopify to ensure the highest level of security for your personal information. They are certified level 1 PCI-DSS compliant, the most stringent standards for security in the industry. To view full details, click here to open a new window.
Credit and debit card payments are processed using Paypal, one of the world's most secure online payment services. To view more details about Paypal, click here to open a new window.
All personal information provided to us will only be used for processing your orders. We will not use this information to send you promotional emails or phone calls, and under no circumstances will this information be shared with anyone.
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Shipping Policies
Areas Serviced:
United States only
We do not ship internationally, and cannot ship to APO, FPO, or DPO addresses.
Shipment processing times:
UPS Ground - 2 business days
UPS Expedited (before 2pm EST) - Same business day
UPS Expedited (after 2pm EST) - Next business day
Shipment transit times:
Transit times vary from 1-9 days for most locations.
To estimate your shipment's time in transit, click here to open a new window.
Freight/LTL shipments
If you need to place a large order (typically over $500), please contact Brad at (864) 723-2765 to discuss freight options.
Areas Serviced:
United States only
We do not ship internationally, and cannot ship to APO, FPO, or DPO addresses.
Shipment processing times:
UPS Ground - 2 business days
UPS Expedited (before 2pm EST) - Same business day
UPS Expedited (after 2pm EST) - Next business day
Shipment transit times:
Transit times vary from 1-9 days for most locations.
To estimate your shipment's time in transit, click here to open a new window.
Freight/LTL shipments
If you need to place a large order (typically over $500), please contact Brad at (864) 723-2765 to discuss freight options.
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Contact Information
Have questions?
Our normal business hours are 10am-6pm EST Monday-Friday.
If calling please leave a message if we miss your call. We are frequently operating loud machinery, and may need to return your call.
Phone contacts:
Brad Leigher - (864) 723-2765
For help with phone ordering, wholesale accounts, and freight shipments.
Email contact:
service@turningblanks.net
Have questions?
Our normal business hours are 10am-6pm EST Monday-Friday.
If calling please leave a message if we miss your call. We are frequently operating loud machinery, and may need to return your call.
Phone contacts:
Brad Leigher - (864) 723-2765
For help with phone ordering, wholesale accounts, and freight shipments.
Email contact:
service@turningblanks.net
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Shipping Costs
All fees are actual costs charged by the shipping company. We do not offer discounts, but do want to help you keep your costs down! Here are some ideas to help reduce your costs:
Ship to business addresses:
Additional fees are charged for shipping to residential addresses, including businesses operating out of a residence. Having your package delivered to a business will reduce your costs.
Order multiple items
Ordering several items at once reduces the cost per piece to ship. Ordering one or two items at a time can be costly, while ordering several additional items may only increase costs slightly.
Order kiln dried wood
If available, kiln dried wood is much less costly to ship. Most kiln dried blanks weigh close to half of their green/undried equivalents.
Have your own UPS account?
If you have your own UPS account, and would like for us to use your rates by shipping the package using your UPS account number, we'll be glad to do so. Just include your UPS account number and the zip code that is associated with that account number in the 'Special Instructions' box on this page. Select "On Site-Pickup" as your shipping option during checkout so that no shipping charges will be billed to you during checkout.
All fees are actual costs charged by the shipping company. We do not offer discounts, but do want to help you keep your costs down! Here are some ideas to help reduce your costs:
Ship to business addresses:
Additional fees are charged for shipping to residential addresses, including businesses operating out of a residence. Having your package delivered to a business will reduce your costs.
Order multiple items
Ordering several items at once reduces the cost per piece to ship. Ordering one or two items at a time can be costly, while ordering several additional items may only increase costs slightly.
Order kiln dried wood
If available, kiln dried wood is much less costly to ship. Most kiln dried blanks weigh close to half of their green/undried equivalents.
Have your own UPS account?
If you have your own UPS account, and would like for us to use your rates by shipping the package using your UPS account number, we'll be glad to do so. Just include your UPS account number and the zip code that is associated with that account number in the 'Special Instructions' box on this page. Select "On Site-Pickup" as your shipping option during checkout so that no shipping charges will be billed to you during checkout.
